General Terms and Conditions (GTC) of

Every good partnership is based on trust. Trust comes from honesty and openness. Therefore, all important information and stipulations which apply to the orders in our online shop have been summarised for you below. Please, read the following General Terms and Conditions carefully.

§ 1 Provider and scope of application

§ 2 Conclusion of the contract

§ 3 Standing order, termination

§ 4 Prices, costs of shipment

§ 5 Payment, delay, consequences of delay

§ 6 Offset

You can offset the payment against a counter claim, only if the counter claim is indisputable or has been determined as legally binding.

§ 7 Delivery, retention of title

§ 8 Withdrawal policy

If you are a user pursuant to Section 13 of the German Civil Code (BGB), you have the right to withdrawal according to the following provisions. You are a user, if the purchase has been concluded for the purposes which cannot be predominantly attributed to your commercial or self-employed activity.

Right to withdrawal

You have the right to withdraw from this contract within fourteen days without providing the reasons. The withdrawal period shall be fourteen days

To exercise your right to withdrawal you must send us a clear statement (e.g., by a postal letter, fax or e-mail) to

Aliaz Postfach 2719
36243 Niederaula
Germany , 

to inform us about your decision to withdraw from this contract. For this purpose, you can use the enclosed withdrawal form template, however this particular template is not mandatory. To observe the withdrawal period, it is sufficient that you send the message about exercising your right to withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments which we have received from you, including the costs of delivery (except for the additional costs which arise from your decision to select different type of delivery than the economic standard delivery we offer) immediately and not later than fourteen days from the date when we received the message about your withdrawal from this contract. For this refund we shall use the same method of payment which you used for the original transaction, unless we have clearly agreed otherwise with you. You will not be charged with any fees due to this refund under any circumstances.

You must return or hand over the goods immediately and in any case not later than fourteen days from the date when you notified us about the withdrawal from this contract. The period shall be observed, if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of the return shipment of the goods.

You must pay for any loss of value of the goods, only if this loss of value results from their handling other than what is necessary to ascertain the nature, quality or operation of the goods.

End of withdrawal policy

The withdrawal form template can be found as a downloadable file at the end of the GTC

§ 9 Transport damages

If you receive the goods damaged, please file a complaint with the shipment company immediately and notify us about the damages as soon as possible. If you do not file a complaint immediately and do not inform us as soon as possible, this shall not affect the guarantee rights you are entitled to.

§ 10 Guarantee

Your guarantee claims are regulated by the provisions of Sections 433 of the German Civil Code (BGB)), unless it has been agreed otherwise.

§ 11 Liability

§ 12 Other provisions

If one or several provisions of these GTC are or become invalid, this shall not affect the validity of the remaining GTC.

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